Refund policy

Return and Refund Policy

At Minitak, operated by Legacy Shop (EI), 44 rue Vivienne, 75002 Paris, France, we want you to be satisfied with your purchase. This policy explains your rights under French and European consumer law.

1. Right of withdrawal (14 days)

If you are a consumer, you have 14 calendar days from the day you, or a third party you designate, receive your order to withdraw from your purchase. You do not need to give a reason.

To exercise this right, send a clear statement of your decision to support@minitak-shop.com. Please include your order number, your name and the item(s) concerned. You may use the following wording:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [item], ordered on [date] / received on [date], order number [number], name, address, date.

Once your request has been acknowledged, return the item within 14 days of notifying us. We will send you the return address by e-mail.

2. Condition of returned items

Items should be returned complete, in their original packaging if possible, with all accessories (ring, carabiner, box, etc., if included).
You may handle the item to the extent needed to establish its nature and characteristics, as you would in a shop.
We may reduce the refund if the value of the item has diminished because you handled it beyond what was necessary, for example scratches, damage or signs of use.

3. Return shipping costs

When you exercise your right of withdrawal, the direct cost of returning the item is paid by you. We recommend using a tracked shipping method, because you are responsible for the parcel until we receive it.

4. Refunds

We will refund all payments received, including the original standard delivery charge, within 14 days of receiving your withdrawal request.
We may withhold the refund until we have received the returned item, or until you have provided proof that you sent it back, whichever comes first.
The refund is made using the same payment method you used for the original order, unless you expressly agree otherwise. You will not be charged any fee for the refund.
If you chose a delivery method more expensive than our standard offer, the extra cost will not be refunded.

5. Defective, damaged or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us at support@minitak-shop.com as soon as possible. Please include your order number and photos of the item and the packaging. We will offer a replacement or a refund at no cost to you, including return shipping where a return is required.

6. Legal guarantees

Your rights under the withdrawal period are in addition to the legal guarantees described below, which continue to apply:

Legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code): for 2 years from delivery, you may request the repair or replacement of a non-conforming item. If neither is possible, you may request a price reduction or a refund.
Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code): you may request cancellation of the sale or a price reduction within 2 years of discovering the defect.